Website Troubleshooting

The following items have been detected by members. These tips may help. If you continue to experience problems, contact your IT specialist.

Login problems

Can’t login

  • Check your Password and Username.
  • Try Forgotten Password. An email with a new password will be sent to your preferred email address within a few minutes of entering details.
  • If you have changed your email address and not updated your details, email nationaloffice@daa.asn.au with your new email address, and include your name and DAA number and request a new password be emailed when the address has been changed.
  • Remember password is CASE SENSITIVE.

Forgotten Username

  • Try Forgotten Password or contact DAA on 02 6163 5200 or nationaloffice@daa.asn.au with your name and DAA number.
  • Remember username is CASE SENSITIVE.
  • Tried both the above but don’t receive an email from nationaloffice@daa.asn.au – look in your ‘junk’ mail, if not there contact DAA on 02 6163 5205.

Your computer remembers an old password and you can’t login

  • Type the new password over the existing password.
  • To stop this from happening try the following for both Firefox and Internet Explorer: http://www.whitecanyon.com/remember-my-password.php (Note: The instructions may have to be varied slightly depending on the version of IE they are using).
  • If you can’t fix it using these instuctions contact your IT specialist.

Other problems

MAC computers

  • Use Firefox or Safari browsers – not Internet Explorer.

Payment online slow, doesn’t finish, or is rejected

  • Bank problem, lines may be down – try again later.
  • Rejected – contact bank.

Can’t access payment online – page blocked - POP-UP

  • Disable antivirus popup.
  • Google or Yahoo toolbars: click on ‘Blocked Pop-ups’ or disable toolbars.
  • Firewalls: Disable firewall.

POPUPS – eg. DINER, Webcasts

Some areas of the DAA website use pop up windows to display some of the functionality windows you will be using. Later versions of Internet browsers like Internet Explorer and Firefox have a security setting that does not allow pop up windows to appear while you are using the internet. You will need to make sure that you have “enabled pop ups to appear” in your internet browser programme (e.g. Internet Explorer) in order for these section it to work properly.

This is easy to do: If pop ups have not been enabled, a yellow strip will appear from left to right across the top of your screen that will read along the lines of “Internet explorer has blocked pop ups from appearing on this site – do you want to allow pop ups…” If you click on the yellow strip another screen will open up that will allow you to set the security setting to allow pop ups for this website. Check the box that says – “Always allow pop ups to appear on this site.”

Further assistance

If none of the above resolve your problem, or you can contribute ’fixes’ for this section contact:

Webmaster Email: webmaster@daa.asn.au